I was pissed off. I was royally, red in the face angry, and ready to tear someone down because I haven't gotten my psychology text book yet. I orderecd it Thursday on overnight shipping and it is scheduled to be here Monday for some inexplicable reason.
So, I called the bookstore from my college and said in an angry voice "Hi. I'm calling about an order I placed on overnight that's not even going to be here until I get there". Then some guy who sounded not much older than me said "oh!" kind of surprised "I'm sorry." and asked nicely for the details. I told him and he said "well, I'm not supposed to deal with the online orders, but I'll see how I can help you out." he seemed genuinely saddened by the fact that I had a problem and all the wind was immediately removed from my angry sails. He proceeeded to help by asking a manager for special permission for me to pick up a different copy of the book on monday and return my own whenever it should get here. The manager agreed and I tried to change the shipping on the order for the books, but that didn't work because of a stupid UPS issue.
So I called the bookstore again, and they told me that it would probably be easier to place another order for instore pickup, but said he would assure that any issues were worked out with UPS if I'd rather have him do that. In short, I called in a rage and then people were concerned for another person's welfare, and I hung up warmed from the inside about the nature of human beings. It's simple tiny things like this that make all the difference
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